Planning and development services update

Updated March 16, 2022
View the City’s latest COVID-19 information

Resources for application submittal and fee payment

  1. DPlans
  2. External LDO portal
  3. Inspections fee schedules
  4. Small Project Plan Review
  5. Online application guide / application submittal portal
  6. Fee schedule and payment portal
  7. Development Regulations
  8. Application and case review portal (for employees)
  9. Schedule Concept Meeting or Multi-departmental Pre-submittal Meeting 
  10. Schedule Pre-submittal Meeting for Land Use, Historic Preservation or Policy

Walk-in Services, Feasibility Questions, and Meetings

The Development Services Center lobby is open 9:00am - 3:00pm, Monday - Friday. Submittal and review processes are digital and paper-free. Paper applications, thumb drives, and checks will not be accepted in person or via mail. Kiosks will be available in the DSC lobby for walk-in customers wishing to use a City computer to access digital development services and staff will be available to assist with questions. 

Phone and Email Contact

Inspections customer service 

Phone: 919-560-4144

Check the City-County Inspections web page for the latest information regarding permit application, plan review, and building inspection processes.

Planning customer service

Phone: 919-560-4137

Development Application Online Submittal and Payment

  • Application submittals (new applications and re-reviews) and payments are now fully electronic, either through the existing DPlans and LDO system for Inspections, or through the DSC web site. See links at top of page. 
  • Please do not send any items via the mail. Most staff are teleworking and are not available on site to process paper applications or checks. Delivering items via mail will slow application processing time. Mailed items will not be returned and customers will be asked to cancel any checks and direct payment online.

Development Review Process and Timelines

Timelines for Administrative Approvals 

Application Type 

Business Days for Review 

As-built Drawing 


Construction Drawing  
Minor Certificate of Appropriateness  

Plat - Preliminary (All types)  

Initial review



Plat - Final  


Plat - Exempt    

Planning only

Multiple departments10

Other Minor Development

Extended review due to current staffing levels.

Right-of-Way Withdrawal   


Site Plan - Level 1   

Extended review due to current staffing levels.

Site Plan - Level 2   


Site Plan - Level 3   


Site Plan - Level 4  

Initial review  




Site Plan - Major   


Street Closing or Renaming  


Issuance of Approvals and Permits

  • Regarding plat reviews, please note the Durham County Tax Administration Office is closed due to COVID-19, but appointments with a plat review officer can be made by calling 919-257-0114.
  • Mylars and items requiring hand signature can be dropped off in a secure storage box near the Mangum Street entrance of City Hall. Contact the case review planner for information.

Inspections and Sign-offs


  • Planning enforcement and site compliance activities continues as usual, with strict social distancing practiced by staff. Staff reserves the right to refuse to inspect a location or facility where these standards are not adhered to.
  • Site Compliance Inspection fees are now required for Planning inspections.


City-County Inspections Department resources and updates.    

Public Works

The Engineering Inspections web page includes a range of updates on remote and field-based services. Requests can be made via the Engineering Inspections Request Form.