Contacting staff

If you have a general question, please try one of our self-help resources, or contact us by email, phone, or in-person. Our goal is to resolve general inquiries within 48 hours. To schedule an Inspection go to this page and click the Schedule Inspection tab.

Email: Send general inquiries to dscticket[at]dsc.mojohelpdesk.com. To expedite follow-up, please include the property address and clearly describe the purpose of the inquiry in the email. Also please note: When writing the email address, the "[at]" portion should be replaced with an "@" symbol. 

Phone: Call 919-560-4137 or 919-560-4144, and choose from the options below. If leaving a voice message, please provide your first and last name, email address (please spell it), the property address, and the purpose of your call.

  • Press 1 for Inspections (building, plumbing, mechanical, electrical, fire, inspections);
  • Press 3 for Planning (property and zoning inquiries; development applications);
  • Press 4 for Public Works (utilities; driveways; construction drawings; right-of-way); or
  • Press 3 if you do not know who to contact.

Note: Live phone support for options 3 and 4 is available from 8:30 a.m.-12:30 p.m., Monday-Friday. Voice mail is monitored throughout normal business hours and follow up will occur within 48 hours.

Walk-in: The DSC is located at Durham City Hall, at 101 City Hall Plaza, Durham, NC, 27701. After entering the building, use the stairs or elevator and proceed to the ground floor. The DSC lobby is located in Suite 0500, down the hallway from the elevators, on the right-hand side. On-street parking is available, and there are two parking garages nearby. More information about the Chapel Hill Street and Morgan-Rigsbee parking garages is available here.

All customers will be asked to sign in at the lobby kiosk, and a customer service assistant will be available to answer questions. General property and zoning inquiries are limited to 20 minutes consultations with an on-call planner or engineer when other customers are waiting in line. If additional research time is needed a staff member will follow up via phone or email within 48 hours. 

I sent an email or left a voice message. What happens next?

All inquiries are addressed on a first-come, first-served basis. The DSC's goal is to acknowledge inquiries within 24 hours and respond within 48 hours. Staff will either answer the question or route inquiries to the appropriate party. 

I received a response by DSC Help Center / Mojo Helpdesk. What is this? 

Mojo Helpdesk is a web-based ticketing system used to track, route, and respond to over 7,500 walk-in, phone, and email customers each month. After submitting an inquiry customers will receive a confirmation email with their ticket number and a link to the inquiry. Staff and customers can then interact via email. A username and password is not required.