Contact DSC

Please check the City's COVID-19 resources page for updated information.

Who do I contact?

  • For questions regarding active Planning, Inspections, or Public Works permits or cases, please contact the case planner, plans reviewer, project engineer, or inspector directly. Schedule a building inspection. 
  • For general questions about Building Permits, trade permits, plans review, fire review, small projects, building inspections, and impact fees, contact City-County Inspections by email or phone as shown below.
  • For general questions regarding use of property, planning, zoning, and right-of-way, please try one of our self-help resources, or use the Planning contact below. Inquiries may take up to five business days to resolve due to required research time. 


City-County Inspections:

To ensure timely follow-up, please include customer name, property address, email address, and clearly describe the question.  


City-County Inspections: 919-560-4144 

Planning: 919-560-4137
To ensure timely follow-up please include customer name, property address, email address, and clearly describe the question.

Walk-in hours, in-person services, office location, and parking 

The Development Services Center (Planning and Inspections) is open 9:00 a.m. - 3:00 p.m., Monday - Friday. The lobby is located on the ground floor of City Hall at 101 City Hall Plaza, Durham, NC, 27710. After entering City Hall take the elevator or stairs to the ground floor and proceed to the end of the hallway to the right of the restrooms.

Masks are optional for all walk-in customers regardless of vaccination status. All development applicants and fee payments are made online and pre-submittal meetings for major development review, historic preservation, and growth management are conducted virtually. For assistance with general property and zoning questions email the customer service team at

Paper development applications, thumb drives, and checks will not be accepted in person or via mail. Computer kiosks are available in the DSC lobby for walk-in customers wishing to use a computer on site to access services, and lobby staff are available to assist. 

On street parking information and a downtown parking facility map may be found at Park Durham.