Contact DSC

Please check our COVID-19 page for updated information regarding DSC services.

Who do I contact?

  • For questions regarding active Planning, Inspections, or Public Works permits or cases, please contact the case planner, plans reviewer, project engineer, or inspector directly. Schedule a building inspection. 
  • For general questions about Building Permits, trade permits, plans review, fire review, small projects, building inspections, and impact fees, contact City-County Inspections by email or phone as shown below.
  • For general questions regarding use of property, planning, zoning, and right-of-way, please try one of our self-help resources, or use the Planning and Public Works contact below. Inquiries may take up to five business days to resolve due to required research time. 

Email  

City-County Inspections: PermitTechnicians@DurhamNC.gov

Planning and Public Works: Planning@DurhamNC.gov
To ensure timely follow-up, please include customer name, property address, email address, and clearly describe the question.  

Phone   

City-County Inspections: 919-560-4144 

Planning and Public Works: 919-560-1200
To ensure timely follow-up please include customer name, property address, email address, and clearly describe the question.

Walk-in 

Effective July 26, 2021, the Development Services Center lobby will be open 9:00am - 3:00pm, Monday - Friday. All-digital and paper-free processes will continue, including pre-submittal meetings and application submittal and payment. Paper applications, thumb drives, and checks will not be accepted in person or via mail. Kiosks will be available in the DSC lobby for walk-in customers wishing to use a City computer to access digital development services and staff will be available to assist with questions

I sent an email or left a voice message. What happens next?

All inquiries are addressed on a first-come, first-served basis. The DSC’s goal is to acknowledge inquiries within 24 hours and respond within 48 hours. Staff will either answer the question or route inquiries to the appropriate party. 

I received a response by DSC Help Center / Mojo Helpdesk. What is this? 

Mojo Helpdesk is a web-based ticketing system used to track, route, and respond to over 7,500 walk-in, phone, and email customers each month. After submitting an inquiry customers will receive a confirmation email with their ticket number and a link to the inquiry. Staff and customers can then interact via email. A username and password is not required.