The Development Services Center is a one-stop-shop for Durham City and County development services. The DSC serves an average of 5,000 walk-in, phone, and virtual customers each month, for services such as application intake and cashiering, responses to development inquiries, interdepartmental coordination, and quick turn-around permits and approvals. This page provides more information about the DSC and its 40 Partner Work Units. Development-related data is tracked via the Durham City-County open data portal.
The mission of the DSC is to improve the coordination, predictability, timeliness, and quality of customer service delivery and the development review process. The DSC is staffed by 22 employees from City-County Planning, City-County Inspections, and City Public Works. An organizational chart is here.
The DSC's primary service areas include:
Coordinating the development review process,
Documenting and improving the development review process,
Helping customers navigate the development review process,
Coordinating multi-departmental meetings,
Providing quick turn-around permitting for minor planning approvals and building permits,
Answering, routing, and tracking development-related inquiries,
Maintaining records on development approvals and permits,
Accepting, routing, and tracking plans and permits, and
Durham's development review process includes over 70 administrative reviews, approvals, and permits. The graphic above (click to zoom) shows the nearly 20 different departments and boards that provide development review services, including agencies from the City and County of Durham, and North Carolina Department of Transportation. A list of the DSC's 40 partners is below, with links to web pages maintained by these subject matter groups.
In order to improve outcomes for customers the DSC is working to implement of range of operational and technology improvements.The DSC relies on City, County, and State Partner Work Units to keep up with inquiries and caseload while improving the development process. The concept model for the DSC partnership is outlined in a Memoranda of Understanding (MOU) with the DSC's 40 Partner Work Units. The MOU is agreement of development services and a template for future operational improvements.
We welcome your feedback. Please tell us about your experience with the DSC.
The DSC is located on the ground floor of Durham City Hall, Suite O500, 101 City Hall Plaza, Durham, NC 27710.
Hours of operation are Monday – Friday, 8:00am – 5:00pm.
Walk-ins and appointments
All walk-in customers (including those with appointments) sign in using one of the lobby computers. If you have an appointment the DSC lobby greeter will escort you to the appropriate meeting location. Staff appointments can be requested here.