Contact DSC

If you have a general question, please try one of our self-help resources, or contact us by email, phone, or in-person. Our goal is to resolve general inquiries within 48 hours. To schedule a building inspection go to this page and click the Schedule Inspection tab.

Email Contact 

City-County Inspections: permittecnicians[at]durhamnc.gov

Planning and Public Works: dscticket[at]dsc.mojohelpdesk.com

To expedite follow-up, please include customer name, property address, email address, and clearly describe the question. Also, in the email "To" field, the "[at]" portion shown in the addresses above should be replaced with an "@" symbol. 

Phone Contact  

City-County Inspections: 919-560-4144

Planning and Public Works: 919-560-4137

Walk-in 

The DSC is located at Durham City Hall, at 101 City Hall Plaza, Durham, NC, 27701. After entering the building, use the stairs or elevator and proceed to the ground floor. The DSC lobby is located in Suite 0500, down the hallway from the elevators, on the right-hand side. On-street parking is available, and there are two parking garages nearby. More information about the Chapel Hill Street and Morgan-Rigsbee parking garages is available here.

All customers will be asked to sign in at the lobby kiosk, and a customer service assistant will be available to answer questions. General property and zoning inquiries are limited to 20 minutes consultations with an on-call planner or engineer when other customers are waiting in line. If additional research time is needed a staff member will follow up via phone or email within 48 hours. 

I sent an email or left a voice message. What happens next?

All inquiries are addressed on a first-come, first-served basis. The DSC’s goal is to acknowledge inquiries within 24 hours and respond within 48 hours. Staff will either answer the question or route inquiries to the appropriate party. 

I received a response by DSC Help Center / Mojo Helpdesk. What is this? 

Mojo Helpdesk is a web-based ticketing system used to track, route, and respond to over 7,500 walk-in, phone, and email customers each month. After submitting an inquiry customers will receive a confirmation email with their ticket number and a link to the inquiry. Staff and customers can then interact via email. A username and password is not required.