Contact DSC

Please check our COVID-19 page for updated information regarding DSC services.

Who do I contact?

  • For questions regarding active Planning, Inspections, or Public Works permits or cases, please contact the case planner, plans reviewer, project engineer, or inspector directly. Schedule a building inspection. 
  • For general questions about Building Permits, trade permits, plans review, fire review, small projects, building inspections, and impact fees, contact City-County Inspections by email or phone as shown below.
  • For general questions regarding use of property, planning, zoning, and right-of-way, please try one of our self-help resources, or use the Planning and Public Works contact below. Inquiries may take up to five business days to resolve due to required research time. 

Email Contact 

City-County Inspections: PermitTechnicians@DurhamNC.gov

Planning and Public Works: Planning@DurhamNC.gov
To ensure timely follow-up, please include customer name, property address, email address, and clearly describe the question.  

Phone Contact  

City-County Inspections: 919-560-4144 

Planning and Public Works: 919-560-1200
To ensure timely follow-up please include customer name, property address, email address, and clearly describe the question.

Walk-in contact

The DSC lobby at City Hall is closed to walk-in customers until further notice. Please check our COVID-19 page for updated information regarding DSC services. 

The City Hall first floor lobby is open for limited hours of operation and limited services only. The remainder of City Hall and most other City facilities are closed to the public with some exceptions. Visitors are required to wear a mask. See the City's COVID-19 Updates & Resources page for up-to-date information on Citywide remote and in-person services. 

I sent an email or left a voice message. What happens next?

All inquiries are addressed on a first-come, first-served basis. The DSC’s goal is to acknowledge inquiries within 24 hours and respond within 48 hours. Staff will either answer the question or route inquiries to the appropriate party. 

I received a response by DSC Help Center / Mojo Helpdesk. What is this? 

Mojo Helpdesk is a web-based ticketing system used to track, route, and respond to over 7,500 walk-in, phone, and email customers each month. After submitting an inquiry customers will receive a confirmation email with their ticket number and a link to the inquiry. Staff and customers can then interact via email. A username and password is not required.