Property and zoning research and small business start-up guides
There are several ways to get help navigating the permit process. Please select one of the DSC's self-help resources or contact staff to request further guidance related to one of our information products or applications.
The Unified Development Ordinance (UDO) allows for additional dwelling units in exchange for providing affordable housing dwelling units as defined in the UDO. The requirements for this bonus are found within Section 6.6, Affordable Housing Bonus. Once a Site Plan or Plat is approved under this program, monitoring and compliance is then performed by the City’s Community Development Department (CDD) through the adopted compliance rules and procedures. For more information about the administration of UDO Section 6.6, please contact the DSC. For more information regarding compliance rules and procedures, please contact Community Development.
Business Startup Roadmaps
Developed in partnership with Durham’s Office and Economic and Workforce Development (OEWD), state agencies, and professional associations, this collection of nine small business guides provides a comprehensive overview of the regulatory process, from registering a business name to grand opening. Additional background is here.
Outdoor sales is a broad category of commercial activities that include garage or yard sales, food trucks, pushcarts, and stands with tables and/or tents. Some outdoor sales are allowed in the public right-of-way, and others on private property. Each of these types of outdoor sales has its own set of rules. Outdoor Sales Information Información de Ventas al Aire Libre
Visit this page if you know which permit or approval you need. You can also request formal verification letters and schedule pre-application meetings with staff (see Early Assistance tab group).
Applications, forms, online submittal, fee payment, and inspections
A complete application form is one step of a six-step application submittal process. The application process is all digital and paper-free. Please do not deliver materials via mail as these items will not be processed or returned. Use the blue button immediately below to launch the application guide after completing an application form and reviewing the submittal checklist. For Building Permits and Inspections application submittal, payment, and questions visit the Inspections site.
Customer service staff are available to answer general property, zoning, and application inquiries and provide pre-application guidance. Please review customer service pre-application guidelines below before contacting DSC by phone, email, or in person.
Customer Service Expectations
It may take up to five business days to respond to inquiries due to the research effort needed to investigate most property and zoning questions.
Staff need the following four pieces of information to respond to a property or zoning question:
Email address or telephone number (email is faster); and
A clear description of the question. If emailing, please pose the question within the body of email.
Out of fairness to other customers inquiries need to be processed in the order received.
Team members will treat all customers with courtesy and respect and asks that customers do the same.
The role of customer service staff in responding to an inquiry is to identify applicable development regulations; explain the development process; and provide referrals.
Responses to property questions are informational and non-binding.
Customer service staff are not able to assist with project design; provide comments on preliminary drawings or sketches; or speculate as to the likelihood of a future development application or permit being approved.